NewVoiceMedia named a Leader in Gartner’s Magic Quadrant for Contact Centre as a Service

You can start having more successful conversations sooner than you think

NewVoiceMedia’s cloud-based software joins up all your communication channels to uncover the facts that can solve a problem or help make a sale, whenever and wherever your people need them. The system integrates seamlessly with Salesforce giving you full access to your hard-won CRM data, without expensive, disruptive hardware changes.

ContactWorld for Sales

Integrates with Salesforce Sales Cloud

Connecting sales success to marketing activities means you are able to do more of the right things, connect with more of the right leads, and secure greater sales success through more predictable pipeline.

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88% are more likely to place an order if caller showed evidence of 5 mins of research

ContactWorld for Service

Integrates with Salesforce Service Cloud

Use the power of the information you hold to connect all your customers’ activity with the right person in your organisation, regardless of channel, from first touchpoint until resolution. Reap the rewards with greater customer satisfaction, increased retention and impressive customer advocacy.

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93% of us will take action following inadequate

Summer '17 Product Release

The latest enhancements within our Summer '17 Product Release will allow you to unlock the insights hidden in your customer interactions within your contact centre for more successful conversations.

Read the release

What is a cloud contact centre?

A cloud contact centre provides businesses with a means to intelligently manage inbound or outbound information across voice and multiple other channels. Cloud contact centres form part of a business’s overall customer relationship management.

An inbound or outbound cloud contact centre is a Software as a Service (SaaS) solution that is used, stored, and specifically designed to be delivered from the Cloud. This innovative and versatile software can be deployed quickly and is always up-to-date with the latest version as updates are implemented across the platform and happen automatically.

Cloud contact centre software is also extremely flexible. It can adapt quickly to changing business needs, grow or shrink based on seasonal traffic demands and integrate seamlessly with third party applications.

NewVoiceMedia’s ContactWorld is the first global true-cloud contact centre solution designed to improve the efficiency of your sales team and provide personalised service to every inquiry.

…we have found a technology partner that truly understands our company

Paul Drummond
Commercial Director and Co-Founder,

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...Game-changer for the growth of our sales floor...

…a great new contact centre and highly motivated customer engagement team

A game changing increase in fundraising of 225%

Catherine Moore
Senior Director, Strategic Engagement & Platform Development

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...future-proofed contact centre and ensured continuous improvement

  • Quintessentially
  • Six Pack Shortcuts
  • Vax
  • Canadian Cancer Society
  • Vaillant
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